FAQ
All that you need to know about purchasing the best tinned fish.
The best services available on the market.
Ordering Process
How can I order?
Choose your product, click "add to cart," proceed to checkout. Enter billing information, name, address, phone number, and complete the purchase.
What payment methods do you accept?
We accept major credit cards: Visa, Mastercard, Amex, Union Pay. Also Apple Pay and Google Pay.
Do you ship worldwide?
Not at this moment. We are now only shipping to Spain and Italy. But we will have news soon. Shipping costs are calculated at checkout based on the weight.
How long does it take to receive my order?
Our dedicated producers use traditional, handmade methods, ensuring quality takes time. We appreciate your patience as we craft each order with care and authenticity.
Handling time: 1-3 days
Transit time:
- Spain: 2-3 days
- Italy: 5-7 days
Delays possible due to holidays, unforeseen events, or customs inspections.
Can I get a tracking number?
Yes, all orders include tracking. Email support@thetimelesstin.com with your order number for assistance.
Can I return my product?
Yes, we offer a 14-day exchange policy with a valid reason.
Can I cancel my order?
Email support@thetimelesstin.com for change or cancellation inquiries. If dispatched, cancellation may not be possible.
Do I pay for return shipping?
No, return and refund are free.
Product Information
Do your products require refrigeration?
Most products, including mackerel, sardines and tuna, don't need refrigeration. Anchovies are semi-preserved.
What's the shelf life of your products?
- Tuna: 4 years
- Mackerel and sardines: 6 years
- Anchovies: 1 year (refrigerate for peak quality)
Do your products contain gluten?
Our ingredients are gluten-free. No gluten is used in areas where fish is prepared.
What are the health benefits of eating fish?
Low in fat, high in protein, supports heart health, strengthens bones, and offers various nutrients.
How can I cook fish preserves if I have no experience?
Check our recipe library for ideas or contact us for assistance.
What are your delivery costs?
Delivery costs vary based on weight and destination and are calculated in the checkout:
Spain:
- 0 - 4.99Kg - 5.99€
- 5 - 9.99Kg - 7.99€
- 10 - 19.99Kg - 9.99€
- 20 Kg and up - 24.99€
Italy:
- 0 - 4.99Kg - 14.99€
- 5 - 9.99Kg - 23.99€
- 10 - 19.99Kg - 39.99€
- 20 Kg and up - 49.99€
Order Delivery and Other Queries
What happens if I'm not in when you deliver?
You can instruct the courier to leave your parcel in a safe place when placing your order.
How can I track my delivery?
You'll receive a tracking number to your email. Follow the progress of your order on the given website.
What makes you different from a supermarket?
The Timeless Tin only chooses to feature in our assortment brands/producers that met our values: handmade production method, legacy, know-how.
How can I contact you for further questions?
Email us at support@thetimelesstin.com. We aim to respond promptly.